Privacy Policy

1. Who We Are

Helion LLC (“Helion,” “we,” “us,” or “our”) is an AI infrastructure agency based in Missouri. We build custom AI systems for e-commerce founders. Our website is helionhq.com. Contact us at sutton@helionhq.com.

2. Information We Collect

We collect the following types of information:

• Contact information: Name and email address submitted through our contact form, quiz, or lead magnet.
• Meta platform data: When you connect a Meta account to our app, we may receive your Meta user ID, name, email address, profile picture, and ad account data (campaigns, spend, performance metrics) as permitted by the permissions you grant.
• Usage data: Pages visited, time on site, referring URLs, and browser/device type collected via standard analytics tools.
• Communications: Any emails or messages you send us directly.

3. How We Use Your Information

We use your information to:

• Respond to inquiries and deliver services you have requested
• Send you emails you opted into (newsletters, lead magnets, onboarding sequences)
• Access and manage Meta ad accounts on your behalf when you have explicitly authorized us to do so
• Improve our website, services, and tools
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Meta Platform Data

Our Meta application connects to the Meta Business API to help clients manage their Facebook and Instagram ad accounts. When you authorize our app:

• We request only the permissions necessary to deliver the service you requested.
• We access ad account data (campaigns, ad sets, ads, spend, metrics) solely to perform the work you have engaged us to do.
• We do not use your Meta data for any purpose beyond the services you have authorized.
• We do not share your Meta data with any third party except as required to deliver your requested service.
• You may revoke our app’s access at any time through your Facebook App Settings.

We comply with the Meta Platform Terms and applicable developer policies.

5. Data Storage and Security

Your data is stored on secure, industry-standard infrastructure. We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you request deletion, we will remove your data within 30 days except where retention is required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing emails at any time via the unsubscribe link in any email
• Revoke Meta app permissions through your Facebook settings

To exercise any of these rights, email us at sutton@helionhq.com or visit our data deletion page.

8. Cookies

Our website uses standard cookies and analytics tools to understand how visitors use the site. You can disable cookies through your browser settings, though some site functionality may be affected.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately.

10. Changes to This Policy

We may update this policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this policy? Email us at sutton@helionhq.com or write to Helion LLC, Kansas City, Missouri.